Manufacturer onboarding guide

1. Open the sign-up page: https://portal.credchek.com/signup. The page is titled Create your company account.
2. Fill in Company name, Your name, Work email and Password. All four are required.
3. Choose a password that meets the rules shown under the field.
4. Select Create account.

You should see: the title changes to Confirm your email with the message Verification sent. You stay on the same page.

1. Open your inbox and find the email Confirm your CredChek email. Check your spam or junk folder if it isn’t there after 2 minutes.
2. Select the confirmation link in the email. It works for 24 hours.

You should see: a page titled Email confirmed with the message Thanks for confirming. Select Sign in.

Two-step verification is required for company owners and admins, so you set it up the first time you sign in.

1. On the Sign in page (https://portal.credchek.com/login), enter your Work email and Password, then select Sign in.
2. You’ll see Set up two-factor authentication. Below Add this key to your authenticator app: there is a long key made of letters and numbers. There is no QR code.
3. In your authenticator app, choose to add an account and pick the option to enter a setup key (sometimes called “enter code manually”). Type in the key exactly as shown and use CredChek as the account name. Choose a time-based code if asked.
4. Type the 6-digit code from the app into 6-digit code and select Confirm and continue.
5. On Save your recovery codes, copy the codes into your password manager or write them down and keep them safe. Each code works once if you lose your phone. There is no download button, so save them before continuing.
6. Select I’ve saved them, continue.

You should see: the Overview dashboard. Next time you sign in you’ll see Enter your code: type the current 6-digit code and select Verify.

We review every new company before it can issue codes. This stops someone pretending to be your brand from issuing codes. While you wait, you can add products and batches (steps 5 and 6).

• Expected review time: [[REVIEW TIME, e.g. within 1 business day]].
• You won’t get an email when the review is finished yet. To check, try step 7: if generation works, your company is approved.
• If you see Your company is still being reviewed. You can set up products now; this opens as soon as CredChek approves your account. the review isn’t finished yet. Nothing you entered is lost.

1. In the left menu, select Products. On a phone, open the menu first.
2. Select Add product.
3. Fill in Product name (for example “Paracetamol 500mg”) and SKU (for example “PARA-500”). Both are required.
4. Choose a Category. It starts on pharmaceuticals. Change it if your product is something else.
5. GTIN (optional) and Description can be left empty. The description is shown to shoppers after they verify.
6. Select Create product.

You should see: the product’s own page, with the tabs Overview, Batches, Codes, Analytics and Packaging references. There is no separate success message.

1. On the product page, select the Batches tab.
2. Select Create batch.
3. Enter a Batch number (required, for example “B2026-001”).
4. Set Expiry to a date in the future. Quantity and Manufactured are optional.
5. Select Create batch at the bottom of the dialog.

You should see: the dialog closes and your batch appears in the table.

1. On the product page, select the Codes tab.
2. In Generate codes, choose your Batch.
3. Change Quantity to a small number for your first test, such as 10. Every code counts against your monthly allowance.
4. Leave Code type as QR.
5. Select Generate codes once. Don’t select it again while you wait.

You should see: a new row under Generation jobs. It shows Queued, then a percentage, then a Download button when it’s ready. A small job takes under a minute. The page updates by itself.

1. In the job row, select Download.
2. Your browser saves a file named like codes-….csv. Keep it private: anyone with these codes could print labels that verify as genuine.

You should see: the button changes to Downloaded. The file has two columns: serial (for example ABCDE-FGHJK-LMNPQ) and qr_url (the link to encode in the QR code).

In production, your label printer or packaging supplier turns each qr_url into a QR code and prints the serial as text next to it. For this test:

1. Open the CSV in a spreadsheet app.
2. Use your label or QR software to create a QR code from the first qr_url value, and print it with the matching serial underneath.
3. Print at least 2 cm (about 0.8 in) wide so phone cameras can read it.

No printer or QR software to hand? Skip to step 10 and type the serial instead.

1. Scan your printed QR code with a phone camera and open the link, or go to the verification website: https://v.credchek.com.
2. If typing: on Verify a product, enter the first serial from your CSV in Product code and select Verify product. Leave Where did you buy it? (optional) empty.
3. If asked for a Quick security check, complete it.

You should see: Authentic with The code and product record match. and your product’s name. You’ve finished.